Justin Masse

I am

About

Network/System Administrator

Over nine years of professional firewall, managed switch, Windows and Linux server administration, virtualization, and programming experience in fast paced manufacturing environments.

  • Birthday: August 1989
  • Website: https://webtron.me/
  • Locale: Fargo, ND
  • Phone: Contact Me
  • Study: Computer Science
  • Email: jmasse@webtron.me

I'm an avid computer guru that loves to dabble in IoT (Arduino, Raspberry Pi, etc), SQL database development, and most recently Linux OS operations.

Away from the computer; I enjoy spending time in the sand playing beach volleyball and competing in triathlons. I also own a photography business and enjoy traveling around the world.

Skills

Network Administration 100%
Server Administration 80%
Programming 55%
Website Development 60%
Desktop Support 100%
Automation 35%

Resume

Complete downloadable resume here

Professional Experience

Network Administrator

2011 - Present

Alene Candles, LLC. - Remote

  • Reinforces processes and business flows for the IT department including technical documentation for end users on our knowledge base site. Maintain company SOPs and change control by managing GPO policies.
  • Overhauled network security by implementing multiple layers of anti-virus (Sophos), email security and continuity (Mimecast), and anti-ransomware protection (Intercept-X).
  • Implemented and integrated help desk system for 350 users, providing in-person, on call, and email support.
  • Maintain and Install layer 2 and layer 3 hardware throughout remote sites including; managed switches (HP Procurve, Adtran, Cisco), firewall and port configurations (Silver-Peak), VOIP telecommunications (Allworx) and remote network storage backups (ShadowProtect/Synology).

Technical Support Specialist

2016 - Present

2U Inc. - Remote

  • Perform root cause analysis and communicate findings to customers using CRM software (Salesforce).
  • Provides live technical support through phone, chat, and email to professor/students during active class sessions..
  • Collaborates with company departments and internal cross-functional teams to promptly resolve student and faculty issues.
  • Master of Adobe Connect, Zoom Conferencing, and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence.

Education

Bachelor's Study in Game, Simulation, and Robotics

2007 - 2012

Daniel Webster College, Nashua, NH

Developed a core set of skills in both programming languages and computer repair standards. Created projects in over 12 different programming languages. Learned the basics of project management and professional team building. Continued studies in advanced computer repair and program debugging as well as learning industry standard documentation skills.

Certifications

CompTIA Network+

Aug 2020

CompTIA

Fundamental/Advanced SQL Database Management

Aug 2015

Alene Candles, LLC.

Intermediate/Advanced Excel Training

Nov 2014

Alene Candles, LLC.

Contact

Feel free to reach out to me!

Location:

West Fargo, ND 58078 USA

Call:

701-415-8051

Loading
Your message has been sent. Thank you!